Free shipping on orders above ₹999 · Cash on Delivery available · Easy 7-day returns
PayGift

Terms & Conditions

Last updated: 22 September 2026

These Terms & Conditions (“Terms”) govern your use of https://paygift.in (the “Website”) and every purchase you make from PayGift (“we”, “us”, “our”), a business registered in Patna, Bihar, India with GSTIN 10AARCP2565M1Z2. By using the Website or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to place an order.

2. Products and pricing

  • All prices are in Indian Rupees (INR) and include GST unless stated otherwise.
  • “MRP” refers to the maximum retail price; the selling price is the amount you pay. Discounts shown are against MRP.
  • We try to display colours and details accurately, but minor variations can occur due to photography and screen settings.
  • Prices and availability may change without notice. If a price is displayed incorrectly, we will inform you before confirming your order and you may cancel at no cost.

3. How orders work

  1. You select products, sizes and quantities and enter your delivery details at checkout.
  2. Tapping “Place Order on WhatsApp” sends the order summary from your WhatsApp to our business number. This is an offer to purchase, not a confirmed sale.
  3. Your order is confirmed only when we reply on WhatsApp confirming stock, price and delivery estimate (the “Order Confirmation”).
  4. For UPI / bank transfer orders, dispatch happens after payment is received. For Cash on Delivery, dispatch happens after Order Confirmation.

We may decline or cancel any order, for example if stock is unavailable, the address is unserviceable, or we suspect fraud. Any amount paid for a cancelled order is refunded in full.

4. Payment

  • UPI / bank transfer: pay to the UPI ID / QR / bank account we share on WhatsApp. Please pay only to the details sent from our official number +91 97858 32054.
  • Cash on Delivery: pay the exact order total to the courier at delivery. Some couriers also accept UPI at the door.
  • We do not store your bank, card or UPI credentials.

5. Shipping and delivery

Shipping charges, delivery times and coverage are described in our Shipping Policy, which forms part of these Terms. Delivery estimates are indicative; delays caused by couriers, weather or events beyond our control do not entitle you to compensation, though you may cancel an order that has not been dispatched.

6. Returns, exchanges and refunds

Our Return & Refund Policy forms part of these Terms. In short: unworn items with tags may be returned or exchanged within 7 days of delivery; refunds are made to your UPI / bank account within 5–7 working days of receiving the item.

7. Cancellation

You may cancel an order free of charge any time before dispatch by messaging us with your Order ID. After dispatch, please use the return process.

8. Invoices and GST

A GST tax invoice is issued for every order. If you need your business GSTIN on the invoice, mention it in the order note or on WhatsApp before dispatch.

9. Use of the Website

  • You agree not to misuse the Website, attempt to gain unauthorised access, scrape content, or use it for any unlawful purpose.
  • All content on the Website, including text, logos and design, belongs to PayGift or its licensors and may not be copied without permission.
  • Product photographs are used under licence for representational purposes.

10. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

11. Governing law and disputes

These Terms are governed by the laws of India. Courts at Patna, Bihar have exclusive jurisdiction, subject to your right to approach the consumer forum of your district under applicable law.

12. Grievance redressal

If you have a complaint, first contact us on WhatsApp or email. If unresolved, email help@paygift.in with the subject “Grievance”. We acknowledge within 48 hours and aim to resolve within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.

13. Changes

We may update these Terms from time to time. Continued use of the Website after changes means you accept the revised Terms.

14. Contact

PayGift · Kundan Kumar, Shivaji Nagar, Makhdumpur Bagicha, Near Junior School, Digha, Patna, Bihar 800011, India
Email: help@paygift.in · Phone / WhatsApp: +91 97858 32054 · GSTIN: 10AARCP2565M1Z2