Shipping Policy
Last updated: 22 September 2026
Where we ship
We deliver to all serviceable PIN codes across India through reputed courier partners (such as Delhivery, Blue Dart, DTDC, Ekart, Xpressbees and India Post). We currently do not ship outside India.
Shipping charges
| Order value | Shipping |
|---|---|
| ₹999 and above | FREE |
| Below ₹999 | ₹79 flat |
| Cash on Delivery | No extra charge |
Processing time
Orders are packed and handed to the courier within 24–48 hours of Order Confirmation (and, for UPI orders, receipt of payment). Orders confirmed on Sunday or a public holiday are processed on the next working day.
Estimated delivery time
| Region | Estimated delivery after dispatch |
|---|---|
| Patna city | 1–2 working days |
| Bihar & Jharkhand | 2–4 working days |
| North & East India | 3–5 working days |
| Rest of India | 4–7 working days |
| North-East, J&K, remote areas | 6–10 working days |
These are estimates. Festivals, weather and courier network issues can add a few days. We will keep you updated on WhatsApp.
Tracking
As soon as your parcel is shipped we send the courier name and tracking ID to your WhatsApp number. You can track it on the courier’s website or ask us for an update anytime.
Delivery attempts
Couriers make up to 3 delivery attempts. Please keep your phone reachable. If a parcel is returned to us because it was undelivered or refused, we will contact you to re-ship (re-shipping charges may apply) or refund the order amount minus the original shipping cost.
Address changes
You can change the delivery address free of charge before dispatch by messaging us with your Order ID. After dispatch, address changes depend on the courier and may not be possible.
Damaged or tampered parcels
If the outer packaging looks damaged or tampered, please refuse delivery or record an unboxing video. Report it to us on WhatsApp within 48 hours with photos and we will send a replacement or refund.
Questions
WhatsApp +91 97858 32054 or email help@paygift.in.